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If you are looking for information associated with the headings below, please click through to view a list of frequently asked questions and further contact information.

Customer Service Hours: Monday-Friday 9:00–5:00 PDT

If you have encountered a shipping related problem with your Herschel Supply product, please take a look below for answers to some of the most frequently asked questions. If your question is not listed, please fill out our contact form below.

Does Herschel Supply Ship Internationally?

Orders placed through the Herschel Supply website are only available to ship within Canada and the 48 contiguous United States. Please check back with us for updates on changes to our shipment locations.

When Will An Order Ship?

Your order will be shipped Ground Service unless you select the Express Service. Once shipped, orders are generally received within 10 business days. We do not ship on Saturdays, Sundays, or holidays which include the following:

Holidays that we do not ship orders:

Canada USA
Christmas Day, New Year’s Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving, Remembrance Day, Family Day Christmas Day, New Year’s Day, Memorial Day, Independence Day, Labour Day, Columbus Day, Thanksgiving

While we will do all we can to ensure your order is delivered on time. Herschel Supply Co. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Please allow 2 business days to receive your shipment notification email after placing your order. The notification will provide you with tracking information for your shipment.

EXPRESS SHIPPING:

Orders placed after 9 am PT with Express Services will be shipped the next available business day. If the order is placed after 9 am PT, this day will not be included in the guaranteed 2 – 3 business day delivery window.

GROUND SHIPPING:

Order placed after 5 pm PT with Ground Services will be shipped out the next available business day.

DOES THE HERSCHEL SUPPLY WEB STORE SHIP TO PO BOXES OR MILITARY ADDRESSES?

At this time we are unable to ship to PO boxes or APO/FPO/DPO addresses in the United States.

Delivery Signature Service

All orders placed through the Herschel Supply Co. online store exceeding $100 require a direct signature upon delivery.

Can I Add Additional Products To An Existing Order?

Once an order has been placed, we are unable to add items to an existing order. If you would like to order an additional item, please place a separate order through our online shop site.

Estimated shipping times throughout North America:

Order Value Standard
(4-10 Business Days)
Express
(2-3 Business Days)
Up to $100 $9.95 $25.00
$100 and Over Free $25.00
Estimated Delivery Time

Click on your region on the map below to see the estimated delivery time for your order:

*Please note these times are estimated for standard ground delivery and are not guaranteed.

What is an international transaction fee?

The international transaction fee is the fee charged to your credit card for making purchases out of country, and is generally between 2-3 percent of the amount of each purchase you make depending on your bank/credit card company.

Be assured that this charge was not made on our behalf.

Please contact your issuing bank/credit card company for more information as we are  a Canada based company.

Product Dimensions
Where Can I Find Herschel Supply Product In My City / Country?

Fill out our contact form below to obtain a list of your local retailers.

Are Any Of Herschel Supply's Products Animal Free / Vegan Friendly?

The following Herschel Supply’s products in the Classic line are animal free/vegan friendly:

Classic Backpack, Survey Backpack, Heritage & Heritage Mid Volume Backpack, Retreat Backpack, Pop Quiz Backpack and Computer Sleeve, Little America & Little America Mid Volume Backpack, Post Mid Volume Backpack, Ravine Duffle, Novel Duffle, Seventeen Hip Pack, Canal, Kids Settlement Backpack, Kids Heritage Backpack, Charlie Wallet, Roy Wallet, Hilltop Wallet, Raven Wallet, Stanley Wallet, Hank Wallet, Henry Wallet

I Can't Seem To Find A Product On The Web Store. Where Can I Find It?

If a product is not found on our website, it is most likely out of stock. However, it may still be available at your local Herschel Supply retailers. Please submit a request and a customer service agent will respond to you shortly.

How Do I Clean My Herschel Supply Product?

We recommend hand washing the product with mild soap and hanging to air dry. We do not recommend using the washing machine.

Where Are Herschel Supply's Products Manufactured?

At the present time all our products are manufactured in China.

If your question was not answered above, please fill out our contact form and we will get back to you shortly.

WHAT IS COVERED UNDER WARRANTY?

Bags & Accessories

Herschel Supply Co offers a limited one-year warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from an authorized retailer.

Herschel Supply will replace any products found to be defective within the range of common and everyday use. Our warranty does not apply to damage caused by accidents and/or wear and tear. Our only responsibility shall be limited to the refund or replacement of the defective product.

The limited one-year warranty only applies to products that have been purchased from authorized Herschel Supply retailers. All warranty claims must be accompanied by the original purchase receipt.

Warranty is automatically voided if any modification, change or alteration has been made to the product. Modification include but are not limited to embroidery or iron on patches.

When filing a warranty claim directly through Herschel Supply, please submit high quality photos and a clear description of the defect.

*Bags and Accessories includes: backpacks, duffles, luggage, messengers, totes, hip-packs, travel accessories, wallets and pouches, computer and iPad sleeves.

Headwear

Herschel Supply Co offers a 30 day guarantee that all headwear be free of defects in material and workmanship starting on the date of purchase from an authorized retailer.

*Headwear includes: hats and beanies

FILING A CLAIM IN CANADA OR THE UNITED STATES

If you are located in Canada or the United States, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.

Online purchases made directly through the Herschel Supply Co. online store are eligible for a refund if requested. Items purchased from authorized dealers are only eligible for product replacement through the Herschel Supply online store.

All warranty products must receive an RA number prior to receiving a credit for replacement.

INTERNATIONAL CLAIMS

If you are located outside of Canada or the United States, photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will forward the customers claim to the corresponding Herschel Supply representative in the area to further assist with the claim.

REPAIRING AN ITEM

Currently, we do not have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that Herschel Supply will not accept responsibility for the cost of the repair.

Here at Herschel Supply all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.

Looking to return or exchange your recently purchased Herschel Supply product?

If you would like to return or exchange a product purchased on our web store, please fill out our contact form below including the order number and we will get back to you shortly.

Returns and Exchanges only apply to product that has been purchased from our web shop.

Cancelling an order

An order can only be cancelled if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for cancellation. A return/exchange must be requested once the order has arrived.

Exchanges

Herschel Supply does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.

Returns

Bags & Accessories

Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card or PayPal account that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of Herschel Supply product.*

*Bags and Accessories includes: backpacks, duffles, luggage, messengers, totes, hip-packs, travel accessories, wallets and pouches, computer and iPad sleeves.

Headwear

Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card or PayPal account that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of Herschel Supply product.*

*Headwear includes: hats and beanies

Additional Information

It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only Herschel Supply product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.

All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.

All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.

Sale items

All sale items are final sale and are not eligible for a price adjustment, return, or exchange.

Does Herschel Supply sponsor musicians, personalities and athletes?

Please fill out our contact form here and someone in the marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.

We would like Herschel Supply to advertise in our print publication and/or on our website. Who should we contact?

Please fill out our contact form below and a representative will get back to you as soon as we can. Please include your media kit and details outlining why Herschel Supply is a good fit for your magazine.

I am writing an article for print/online and would like to have a high res image of a product or lookbook image. Who should I contact?

Please fill out our contact form and someone in the press department will get back to you as soon as we can. Please include as many details as possible about where and when the image is viewable.

I am organizing a charity event and would like to inquire about product donations, who should I contact?

Please fill out our contact form and a representative will get back to you as soon as we can. Please include as many details as possible about your organization so that we can understand how it relates to our company.

If you have any additional questions regarding media, press or sponsorships, please include as much information as you can about the nature of the request below and we will get back to you.

I would like to sell Herschel Supply products. Who should I contact?

In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form below. If you are an online business, please specify the URL of your website.

We are a distribution business and would like to distribute Herschel Supply. Who should we contact?

Thank you in advance for your interest in working with The Herschel Supply Co. Please indicate the name, location and website for your distribution business on our contact form below and someone will get back to you shortly.

If your question was not answered above, please fill out our below and we will get back to you shortly regarding your inquiry.

Contact Form







City Mid Volume & City Mid Volume Select 12.5"(H) x 14"(W) x 2.5"(D), 7L
Classic 18"(H) x 11.5"(W) x 5.75"(D), 21L
Classic Mid Volume 16"(H) x 11"(W) x 4"(D), 11L
Heritage & Heritage Select 18"(H) x 12"(W) x 5.75"(D), 21L
Heritage Mid Volume 16"(H) x 10"(W) x 4"(D), 11L
Heritage Plus 18"(H) x 12"(W) x 5.75"(D), 21L
Jasper 16.5"(H) x 10.5"(W) x 4"(D), 17L
Little America & Little America Select 21"(H) x 13"(W) x 6.5"(D), 24L
Little America Mid Volume & Little America Mid Volume Select 18"(H) x 11"(W) x 5"(D), 15L
Nelson 18"(H) x 11"(W) x 5"(D), 22L
Parker 17.5"(H) x 11"(W) x 5"(D), 15L
Parkgate 16.5"(H) x 12"(W) x 7.5"(D), 26L
Pop Quiz & Pop Quiz Suede 16"(H) x 11.5"(W) x 6"(D), 20L
Post Mid Volume 18"(H) x 11"(W) x 5"(D), 15L
Quarry 18"(H) x 12"(W) x 4.5"(D), 15L
Retreat 19"(H) x 11"(W) x 6.5"(D), 22L
Settlement & Settlement Select 17.5"(H) x 11.5"(W) x 5.75"(D), 21L
Settlement Mid Volume & Settlement Mid Volume Select 16"(H) x 11"(W) x 4"(D), 11L
Settlement Plus 17.5"(H) x 11.5"(W) x 5.75"(D), 21L
Sierra 19"(H) x 12.5"(W) x 7"(D), 26L
Survey & Survey Canvas 16"(H) x 14"(W) x 2.75"(D), 9L
Sydney Mid Volume 16"(H) x 11"(W) x 4.5"(D), 14L
Village 17"(H) x 12"(W) x 4"(D), 14L
Woodlands & Woodlands Select 18"(H) x 12"(W) x 5.5"(D), 18L
Woodside 18"(H) x 10.5"(W) x 5.75"(D), 20L
×
Keats 11"(H) x 18.5"(W) x 9.5"(D), 32L
Lonsdale 14"(H) x 20"(W) x 9.5"(D), 44L
Novel & Novel Select 11.5"(H) x 20.5"(W) x 9.5"(D), 39L
Ravine 13.5"(H) x 20"(W) x 9.5"(D), 31L
Strand 13.5"(H) x 16.5"(W) x 5.5"(D), 20L
Sutton 14.5"(H) x 22"(W) x 12"(D), 53L
Sutton Mid & Sutton Mid Select 11"(H) x 19.5"(W) x 9.75"(D), 22L
Walton 20"(H) x 11"(W) x 6.5"(D), 36L
×
Clark 10.5"(H) x 14"(W) x 4"(D), 8L
Columbia 10"(H) x 13.5"(W) x 4"(D), 6L
Hudson 9.75"(H) x 13.75"(W) x 3.25"(D), 6L
Mill 10.5"(H) x 15.5"(W) x 4"(D), 13L
Oak & Oak Select 10.5"(H) x 15.5"(W) x 3.5"(D), 10L
Totem & Totem Select 9.75"(H) x 15"(W) x 3"(D), 9L
×
Brohm 16"(H) x 11.5"(W) x 4"(D), 12L
Harvest 16"(H) x 12.25"(W) x 4"(D), 13L
Market & Market Select 15.25"(H) x 12.75"(W) x 3.75"(D), 11L
Market XL 15.25"(H) x 15.5"(W) x 4"(D), 22L
Ottawa 15.5"(H) x 15"(W) x 1.5"(D), 6L
Pier & Pier Cotton Select 16"(H) x 12.25"(W) x 4"(D), 12L
×
Sixteen 6.5"(H) x 16"(W) x 3.25"(D), 5L
Seventeen 7"(H) x 7.5"(W) x 2.5"(D), 2.5L
Eighteen 6"(H) x 11"(W) x 3"(D), 3.5L
×
Bowen 12.75"(H) x 17.5"(W) x 6.5"(D), 24L
Campaign 21.5"(H) x 14"(W) x 9"(D), 45L
Chapter Dopp Kit 6"(H) x 9"(W) x 4.5"(D), 4L
Highland 19"(H) x 13"(W) x 7"(D), 40L
Outfitter 13"(H) x 23.75"(W) x 10.25"(D), 56L
Parcel 26.5"(H) x 14.5"(W) x 11.5"(D), 62L
Royal Dopp Kit 5.5"(H) x 9.5"(W) x 3.5"(D), 3L
Wheelie Outfitter 13"(H) x 23.75"(W) x 10.25"(D), 56L
×
Bill & Bill Leather 3.25"(H) x 4.5"(W)
Charlie & Charlie Leather 3"(H) x 4"(W)
Dollarton 3.25"(H) x 4.75"(W)
Edward & Edward Leather 3.5"(H) x 4.5"(W)
Felix 2.25"(H) x 4"(W)
Field Pouch 6"(H) x 8.5"(W)
Gordon Leather 3"(H) x 4.25"(W)
Grace Clutch 5"(H) x 10"(W)
Hank & Hank Leather Coin 3.5"(H) x 4"(W)
Hank Leather 3"(H) x 4.25"(W)
Herald 4"(H) x 2.75" (W)
Hilltop 3.5"(H) x 4.5"(W)
Jacks 3"(H) x 4.25"(W)
Johnny & Johnny Leather 4"(H) x 4.5"(W)
Kenny Cotton Canvas 4" (H) x 4"(W)
Lyle 3"(H) x 4"(W)
Miles 3.25"(H) x 4"(W)
Network Pouch Small 4"(H) x 6.75"(W)
Network Pouch Meduim 6.5"(H) x 10"(W)
Network Pouch Large 8.5"(H) x 11"(W)
Network Pouch Extra Large 10"(H) x 14"(W)
Oxford Pouch & Oxford Pouch Leather 2.75"(H) x 4"(W)
Raven & Raven Leather 4"(H) x 2.75"(W)
Raynor Passport Holder Leather 5.5"(H) x 4"(W)
Roy & Roy Coin 3.5"(H) x 4.5"(W)
Settlement Case 3"(H) x 8"(W) x 2.75"(D)
Spencer 3"(H) x 4.5"(W)
Thomas & Thomas Leather 5.75"(H) x 3.5"(W)
Walt & Walt Leather 4"(H) x 4"(W)
×
Anchor Sleeve iPad Mini 6.25"(H) x 8.75"(W)
Anchor Sleeve iPad Air 7.25"(H) x 10"(W)
Anchor Sleeve iPad 8.25"(H) x 11" (W)
Anchor Sleeve MacBook Air 11" 8"(H) x 12"(W)
Anchor Sleeve MacBook Air/Pro 13" 9.5"(H) x 13.5"(W)
Anchor Sleeve MacBook Pro 15" 11.25"(H) x 15.5"(W)
Cypress Sleeve iPad Mni 8.75"(H) x 6.25"(W)
Cypress Sleeve iPad Air 10.25˝(H) x 7.5˝(W)
Cypress Sleeve iPad 10.25˝(H) x 8˝(W)
Cypress Sleeve MacBook Air 11" 13"(H) x 9"(W)
Cypress Sleeve MacBook Air 13" 13.5"(H) x 10"(W)
Heritage Sleeve iPad Mini 6"(H) x 8.75"(W)
Heritage Sleeve iPad Air 7.5"(H) x 10"(W)
Heritage Sleeve iPad 8"(H) x 10"(W)
Heritage Sleeve MacBook Air 11" 8.25"(H) x 12.25"(W)
Heritage Sleeve Macbook Air/Pro 13" 9.5"(H) x 13.5"(W)
Heritage Sleeve Macbook Pro 15" 11.25"(H) x 15.5"(W)
Pender Sleeve iPad Mini 8"(H) x 6"(W)
Pender Sleeve iPad & iPAd Air 8.75"(H) x 10"(W)
Pop Quiz Sleeve iPad 8.25"(H) x 11"(W)
Pop Quiz Sleeve Macbook Air 11" 8.5"(H) x 12.25"(W)
Pop Quiz Sleeve Macbook Air/Pro 13" 10"(H) x 14"(W)
Pop Quiz Sleeve Macbook Pro 15" 11.25"(H) x 15.5"(W)
Pop Quiz Carry All Sleeve Macbook Air/Pro 13" 10"(H) x 14"(W)
Pop Quiz Carry All Sleeve Macbook Pro 15" 11.25"(H) x 15.5"(W)
×
Heritage Kids 12.75"(H) x 10"(W) x 4.5"(D), 9L
Settlement Kids 12.75"(H) x 9.5"(W) x 4.5"(D), 9L
Survey Kids 10"(H) x 10"(W) x 1.5"(W), 4L
Settlement Youth 15"(H) x 11"(W) x 4"(D), 10L
×
Packable Daypack 18.5"(H) x 12"(W) x 5.75"(D), 21L
Packable Duffle 9.75"(H) x 15.5"(W) x 9.75"(D), 22L
Packable Journey 7"(H) x 19"(W) x 10"(D), 20L
Packable Messenger 13.5"(H) x 11.5"(W) x 5"(D), 12L
Packable Rain Cover 30.5"(H) x 12.25"(W) x 10"(D)
Packable Travel Tote 15"(H) x 13"(W) x 3"(D), 10L
×